Policy

We have a very simple Technical Support policy.  If you have a current Maintenance Plan, you receive unlimited Technical Support at no additional cost.  If you do not have the Maintenance Plan, there is a $65 monthly charge for support.  This is only assessed on the months you require technical support.

Other property management software companies charge for both Technical Support and Maintenance Plan.

We encourage you to obtain and maintain your Maintenance Plan current in order to keep current with the latest release.  It's a win-win situation for both our technical support staff and you.  You win because get the newest features available in our software, and our technical support wins because they get to support the latest version instead of an older version.  Also, it is a much more cost effective than buying each major upgrade.  

Support

Our technical support is here to serve you in various communications forms.

Our support e-mail address is .  You may also call us at (800) 270-5531.  If, for some reason, we do not answer, please leave a message and we will get back with you very shortly; usually within a few minutes.

Since our technical support staff helps in development of the software, they are fully versed in all aspects of the software.  Once you have contacted a support person, they will work with you through out your issue until it is solved.  You will not be bounced around to several technicians who don't know what they're doing.  They are also experts in the various Windows^® operating systems.

As a valued customer and as a person, you will never be talked down to.  We are professionals in our field, as you are in yours.  We know we are fortunate to have the opportunity to serve you, so we will give you our best support possible using the least amount of your valuable time.

We look forward to serving you!